Posted 10 Oct by

Microsoft recently pulled the latest major update to Windows 10…

The scheduled update (version 1809), is the second of two that Microsoft planned for 2018 offering new features. It appeared on 2 October, after which serious complaints started rolling in. The most common was that files and settings were being deleted.

One unlucky user wrote:

Logged in first time, all looked fine. After a reboot and subsequent logon, I came to find that my profile had been deleted! Nothing remained, no data on the desktop, no settings… nothing.

Problems after major Windows updates are sadly, quite common, but the consistency of the problems eventually caught Microsoft’s attention. On 6 October, almost four days after the update appeared, Microsoft did something it has never had to do in the download history of Windows:

Microsoft wrote:

We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating.

What went wrong?

All there is to go on right now are symptoms. The common thread is that files are being deleted, with one user mentioning the loss of 220GB of files from the default Documents folder.

The faulty update also seems to be deleting user profiles on the first reboot after installation.

What to do?

The good news is that Microsoft has paused the update, so if you’ve not downloaded it already you won’t be able to until Microsoft thinks it has solved the underlying problem.

We strongly recommend you do what you should do regularly anyway – Back up all your valuable files. This way, if there is a problem when it finally gets rolled out, you won’t lose any data.

Unfortunately, you have limited control over how and when Windows 10 applies major OS updates and it depends on the version you have. If it’s a Windows 10 Pro, you can delay it a while. If it’s Windows 10 Home, you don’t have any say in when it happens; unless you have our Ninja RMM service.

Ninja RMM

If you are a NinjaRMM subscriber, we have delayed the (version 1809) update for all flavours of Windows until it is known to be stable. So you don’t have to worry.

To find out more about our Ninja RMM Service call us Free on 1800 552 776

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